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2008-08-08

SOLVED: Gmail Notifier does not work with the "Always use https" setting


I noticed that my Gmail Notifier always return the follow error in these few days:

An error has occurred.
Cannot connect to your mailbox.
Service temporarily unavailable

At first I suspected the relevant server was down but it's really strange that it lasted that long. There must be numerous complaints if it is really the case so I did a Google search using the above error.

Then I found the root cause. It is because I have enabled the "Always use https" setting in Gmail a few days ago. Oh my god, I do think this is a really good feature but I didn't expect it affect the handy notifier... Before having this setting I had to modify the URL to start with "https://" manually each time I was redirected out of the login page, which was quite inconvenient. So no way out, I have to gave up the notifier to enhance the security of my account. Wish Google will release a fix soon. Luckily Google has already released a patch to fix the issue. More details at here. Alternatively, you can choose to edit the Windows Registry yourself (caution needed!) to change the key HKEY_CURRENT_USER\Software\Google\Gmail\Flags\url to become https://mail.google.com/mail/. You may need to restart your Gmail Notifier to let the change be effective.

Oh yes, I know that Google chat provide that feature too, but I just don't want to keep it running all the time.

More readings:
Gmail Help Discussion: Gmail Notifier not working
Gmail Notifier也抽风?


81 comments:

  1. thanks. i was looking for an answer and found your post about it. it worked. thanks again.

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  2. That's the correct answer!

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  3. The key didn't exist on my XP, so I added one. Must be string type. Works for me. Thank you very much.

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  4. thanks! that must be it!

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  5. Woot, I've noticed it was broken for some time, I thought it was my work's content firewall.

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  6. Wonderful! I knew it wasn't just a server down somewhere, but I couldn't find an answer until your post.

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  7. ...and I thought it was just my computer. Thanks!!

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  8. You are welcome, all!
    Actually I didn't invent the fix but only find it somewhere on the web. Glad to see it does help some people at least :p

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  9. Thanks for your post! Helped a lot :D

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  10. You are the man. I finally fixed this issue.

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  11. Thanks! I don't understand why google doesn't update their application rather than releasing a patch..

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  12. @mark: That's actually not hard to explain. Probably Google want users to use their GTalk client which provide similar features instead of this standalone notifier. At least that's what I feel.

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  13. Finally the notifier works again. I uninstalled and re-installed the program several times, but untill today, after reading your post, I was unable to make it work. Thanks

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  14. Thanks Buddy that was exactly what I was looking for xD
    Now I have the gmail running under secure http and have the gmail notifier working cool xD

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  15. Wow Google wake up.. I had figured the same things as most people above... to think you want to be secure and yet you can't see when you have new mail.. sooooooo annoying

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  16. Thanks, I found this when looking for a solution to my gmail notifier problem.

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  17. Many thanks. That fixed my problem

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  18. Many thanks for the patch, worked a charm.

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  19. Great information, much appreciated.

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  20. Right on the money fixed my problem. Thanks.

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  21. Great post !
    It fixes the problem !

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  22. That completely fixed it!

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  23. Fantastic, thanks. I've been trying to solve this for months.

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  24. Thanks for posting this! Was looking for a solution for this for a few days now.

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  25. Thanks for the post. I tried a few things and nothing seemed to work. This did the trick for me.

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  26. Thanx. Pay attention that there wasn't any URL, and I had to add the key with the address listed above.

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  27. welcome all :)

    there is indeed two URLs in the article, maybe the link color is not that easy to be recognized. let me extract it here for you:
    http://mail.google.com/support/bin/answer.py?answer=9429
    direct download:
    http://www.google.com/mail/help/downloads/notifier_https.zip

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  28. Thanks a million!

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  29. Thanks!!! worked for me :-)

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  30. Thank you so much!
    Finally I got it working again...

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  31. I can't believe Google messed this up and won't just update the Notifier. Thanks for this tip.

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  32. This isn't always the problem. I was getting the 12037 error. It was because I had the wrong date on my computer. I had 2007 when it was supposed to be 2009.

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  33. I switched ISP's and it stopped working. After applying your fix, it works again. My error was different, "could not find server in DNS", and the key was missing from my registry. But after making the string as said by beddhist, I am now able to see if I have mail without having to sign in all the time. THANK YOU!!!

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  34. groups.google.com links to your article. The patch works perfectly - even in windows vista. Thnx for making my email connection secure!

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  35. Thanks! It Works!

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  36. Bad ass; I had given up on this and used a firefox plugin but now the plugin isn't working.

    Thanks!!!

    I had first had this problem over a year ago & I just downloaded a fresh copy of notifier; how is it that google hasn't updated the download files with this fix yet??? Is it vista specific?

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  37. THANK YOU, NOW IT WORKS!!!!!!!!!!!!!

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  38. 太謝謝你啦!

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  39. thanks!
    Added the registry entry and its value and it works fine

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  40. thank you so so so much

    (^__^)

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  41. Proving yet again that intelligent people still exist. Thank you!

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  42. You rock! Thanks!

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  43. Thanks!! It works!

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  44. Hey, thanks for the solution.

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  45. Thanks a million, I have been getting a headache over this. I worked straight away.

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  46. aha, good to know!

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  47. Can't believe that this little tips helped so many people...
    Will keep on!
    Enjoy :)

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  48. Thanx for the post. I guess the problem is, that the notifier does not recognize the setting in the gmail account - weather you have or you don't have the https setting. So the notifier has the setting for normal http as most people use the gmail. I think Google men should try to update the notifier so it can recognize the change of the setting instead of changing the registry all the time. :)

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  49. Thanks, solved my problem.

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  50. So long after the original app was written, and I have to find the solution on a blog, NOT on the google site...! Mind you, I found it later on google, but still pretty crappy way to support an app!
    Thanks for the help! :-)

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  51. Adding regedit key worked for me like a charm. Google changed their default for gmail preferences to https not long ago

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  52. TWO YEARS LATER and Gmail Notifier still doesn't include this fix in and of itself.

    Sigh.

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  53. Awesome! Thanks!!

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  54. I can't believe that Google still has yet to integrate this into their Notifier application. Thank you for posting - this has been bothering me for months!!

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  55. Perfect thanks mate

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  56. You are the man, thanks for the advice! For those of you who need more specific instructions, like for Windows 7, etc.:

    Download the patch, unzip to somewhere on your computer.
    Go to start menu, type in regedit
    Find the path he describes above (HKEY_CURRENT_USER\Software\Google\Gmail\Flags\url). There is no FOLDER called url. Instead, in the flags folder, drag and drop the two registry files that you unzipped. A notification window comes up that says you successfully altered the registry.
    Exit gmail notifier (if it's open) and restart. It should work.

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  57. great post / and not a warning any where from google on this one. Made the change back and the notifier started working immediately.

    I wonder if the change also resulted in numerous rejections by my iphone of my gmail account -- resulting in inability to reach gmail until I found a "captcha" verification page on my iphone and verified my account

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  58. There is no FOLDER called url. Instead, in the flags folder, drag and drop the two registry files that you unzipped."

    Yeah, I tried adding a 'url' folder, and that didn't work, so I added a new string inside 'flags'. I got the patch, but am waiting to see whether I might need it in the future.

    On that note, I think Google hasn't decided to update it because not enough people are using it. The last update was in '06 fer chrissakes.

    In another vein: these kinds of things are why I loved the AOL software. Mail and IM all in its own pane, and pretty flexible in arrangement, notifications features, etc. Too bad all that other crap comes with it.

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  59. Just FYI, Google has updated the binary. For the longest time what I've done was actually edit the Gmail notifier binary (*.exe) in Cygnus Hex Editor FREE Edition and searched for instances of http. And for the longest time, the URL was always http://mail.google.com/mail. Typing right over the entire URL to show https://mail.google.com/mail allows you to patch it right up.

    Though this past time I downloaded it, it already had https so it appears they updated it already. Just double check you're entering the right username/password.

    Hope that helps!

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  60. Yay!! It worked.
    That was driving me nuts, thanks for posting the fix.

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  61. That did the job, thanks a lot!

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  62. Tried the patch but it did not seem to work.. then I restarted the Gmail Notifier and it worked... thanks a lot!

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  63. This is the top result when searching for a fix for this. I didn't have the url key in my registry. Adding a string (not a key) as url (without qutoations obviously) and putting the https address as instructed, and then restarting gmail notifier works great. It's been, what, almost four years and this is still a problem? Really?

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  64. when browsing for the same issue I found this post
    and it works fine
    thanks

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  65. Thanks all for your comments, but sadly enough Google had faded out Gmail Notifier on Jan 31, 2014.

    It seems to be still working but will no longer be supported. So be expected some more compatibility issues like this one coming in the future. Anyway, let's thanks this great tool for its service for these few years.

    More details here:
    http://googlesystem.blogspot.hk/2014/01/no-more-google-notifier.html

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  66. The dedicated Gmail users are so fascinated by the top-notch quality services of the Gmail. Despite a lot of options accessible, they stick to Gmail only. Unfortunately, there will be some sorts of emailing issues bound to happen for which the users have to look forward to the Gmail customer service. how to contact gmail Technical support

    ReplyDelete

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